COVID19 Customer Information

Fidelity Measures associated with Covid19

Further to the new measures announced by the government, our business has been allowed to re-open.

We will be following the recommended guidelines to keep our employees and customers safe.

 

Fidelity Measures associated with Covid19

We are taking the following precautions with our employees:

  • All employees will have their temperature taken before entering the building.
  • All employees on the frontline are required to have a face mask.
  • Assigned Personnel will sanitise and disinfect shared services frequently.

We encourage our customers to:

  • Wear masks or facial coverings.
  • Wash/sanitise their hands before coming to the store.
  • Stay at home if you are feeling sick.

We ensure that employees and customers maintain distance:

  • We have been placed decals on the floor to direct traffic flow.
  • We limit the number of customers in at a time.
  • We do not allow customers to use shared common areas.

We are carefully monitoring the situation. The most important thing is to make sure we conduct business in a safe environment.

Contact Us

If you have specific questions not addressed here please do not hesitate to contact us.

Call us today on 7000 8111 or Contact Us, we would love to help!

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How to promote your online shop

Ways to promote your online shop

By creating a great ecommerce website is only the first step of your online business!

The next step is promoting your online shop to increase sales.

An online shop or website alone is not enough to make sales.

In order to achieve this you need to create a plan on how you can use different digital marketing techniques like SEO and Social media marketing to reach out to your potential customers.

Let’s see some great ways on how you can promote your online store:

Online shop promotion cyprus

1. Search Engine Optimization (SEO)

SEO strategy is really important for any website, especially for eshops.
All of your category pages and products have to be visible in the Google search results.

Hiring a good SEO company will make sure that your website adjusts to the latest SEO rules so your Google rankings will keep improving.

2. Run a Facebook Campaign

An efficient and cost effective way to promote your products or services.

By running Faceebook Campaigns you can promote your message / sales ad to the right people using targeting.

So, if you want to get some traffic on your website and make sales you should run Facebook ads with the objective of making ‘website conversions’.

3. Use Google Ads

Google Advertising can send high quality leads and visitors to your website.

With Google Ads you can show your ad in Google search results.

You can make your campaigns highly targeted since Google Ads are based on the keywords people use in the Google search box and you have the option to only pay for clicks on your ads (PPC) which makes them cost effective as well.

4. Website Blog

This is one of the most cost effective ways to get more website traffic. You can make blog posts to highlight new products or special offers.
This can increase your brand’s visibility in Google results.

4. Social Media

Social Media platforms like Instagram and Facebook offer businesses opportunities to reach new customers.
You can start by posting appealing content to your Social Media Accounts and link it back to your eshop.

Get your Free Consultation

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

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Online Meetings

Online Meetings

With the spread of  COVID-19 most of the companies around the world try to work remotely by learning new ways to keep their employees, company partners and customers connected.

Without being able to meet them in person, companies need to adjust new approaches like onlne customer meetings or online employee training calls.

But how can they make online meetings and calls as effective as in person?

Fidelity Team has the answer!!  By using some powerful tools like Microsoft Teams Meetings, Microsoft 365 live events, LinkedIn Live and PowerPoint Live (coming soon) you can make your meetings virtually effective.

Let’s see each of these tools and their capabilities:

online meetings fidelity technology solutions

1. Microsoft Teams Meetings

Microsoft Teams is great for meetings with 250 or less attendees.

  • You can meet from anywhere, collaborate on documents in real time or screen-share,
  • The meeting orginizer can send a note or even post a short video clip within the meeting chat window prior to the meeting to share his preparatory thoughts.
  • You can use the Whiteboard app to bring ideas to life.
  • If someone can’t attend the meeting, other attendees can record it so he can catch up later. 

2.Microsoft 365 live events

Microsoft 365 live events is great for meetings more than 250 people and up to 10 000.

  • It is not a standalone product.
    Microsoft 365 Live Events is a set of capabilities that allow you to do “broadcast-style” video presentations, both live and on-demand.
  • For live events you can use webcams and screen-sharing for informal presentations and opt for quality professional  formal events.
  • You can use Teams, Yammer, or Stream to host and deliver yout live events.

3.LinkedIn Live

LinkedIn Live is great if you want to engage LinkedIn members in real time. 

  • You can broadcast keynote speeches, panels, news and announcements to your LinkedIn page followers and engage even more LinkedIn members with the replay. 

4.PowerPoint Live presentations

PowerPoint Live in PowerPoint for the web is coming soon.This new feature will allow you to conduct trainings and engage audiences in new ways.

  • Presenters will be able to share slides. 
  • Using a QR code or short link, presentation viewers can join and follow along with live subtitles in more than 60 languages on their personal devices. 
  • This new feture will also include live reactions and a participant survey.
Get your Free Consultation

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

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How to Support Your Customers Online

Digital Support for Your Customers

With the spread of  COVID-19 we all try to reduce or avoid contacts in-person as much as we can.
Fidelity team can help you find ways of how you can serve your customers through your website.

Below you can find some options of how you can offer a Digital Support for your customers.

Digital Support Essentials
There are specific customer service components that every business should implement into their websites during this difficult time of COVID-19 spread:

digital support for your customers fidelity technology solutions cyprus

1. Add Live Chat to your website

You can have a live chat platform on your website and choose how you would like to respond to customers.
The response options can include:

  • live chat with your customer
  • a feature that your customer click to leave a message
  • a FAQ-based automatically generated response

2. Deploy a communication & collaboration platform (Microsoft Teams)

Teams is a chat-based collaboration tool that provides global and remote teams with the ability to work together and share information via a common space.

3. Update Frequently asked questions (FAQ)

You can create a FAQ page where your customers can go to find answers to questions your customers most often ask about your products, services or business information.

4. Add a Customer Request Contact Form

You can provide an online form that your customers can fill out if they didn’t find their questions in the FAQ page.
Make sure that you assign a staff member to respond promptly.

5. Update Contact Information

Make sure that you have your email address and telephone number for your business on every page of your website.

Get your Free Consultation

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

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Announcement regarding Coronavirus – COVID19

Further to the new measures announced by the Cyprus Government, we would like to inform you that our Fidelity Shop is temporarily closed until the 13th of April 2020.

However our online shop will remain open and customer support is still available!

Order online and enjoy your time at home!

 

STAY HOME Fidelity (1)

We work remotely

If you are interested in one of our services or need help our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

Follow us on Facebook and stay up to date with our latest news regarding Technology Solutions in Cyprus.

Microsoft Teams – Stay productive while working from home

Work Remotely and Stay Productive with Microsoft Teams

With the COVID-19  spreading across the world many of your employees started working remotely from home.

But how can your employess stay productive while working from home?

Fidelity team wants to help you meet this challenge!

We have the knoweledge and expertise of how you can make working from home productive and healthy using Microsoft Teams. 

Let’s see how you can achieve this.

What is the purpose of Microsoft Teams?

Teams is a chat-based collaboration tool that has been developed by Microsoft Corporation. It provides remote teams with the ability to work together and share information via a common space using features like document collaboration, one to one chat, team chat, video meetings, file storage and more.

Microsoft teams by Fidelity Technology Solutions in Cyprus
Getting started with Microsoft Teams

When you move to remote work using Teams, the following key aspects will help you success: 

1. Set up your work area

Do not worry if you don’t have an office at home. You can still be productive while working from home. Teams is a virtual office that you can take it anywhere with you! Do not worry if you don’t have physical files or phone at home, you can save your documents directly in Teams, securely store files where the right people can access them and make calls and meetings fast and easy. 

2. Communicate

Using Teams you can easily communicate your working hours with your team mates so that they know when to reach you. You can also set a status message in Teams to share this information.

3. Online meetings

Moving your meetings to Teams you can create an online conference room. Participants have the option to turn on video and the face-to-face interaction  help everyone feel connected.

4. Record Meetings

You can also record meetings on Teams so some members can catch up later. The automatically generated transcript is also very useful when you are trying to remember information covered in a meeting you attended.

5. Bring your team together

Working remotely from home can feel isolating. Teams help the whole team to get together virtually. You can still maintain your regular team meetings or team lunches online. 

Get your Free Consultation

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

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