Digital Support for Your Customers

With the spread of  COVID-19 we all try to reduce or avoid contacts in-person as much as we can.
Fidelity team can help you find ways of how you can serve your customers through your website.

Below you can find some options of how you can offer a Digital Support for your customers.

Digital Support Essentials
There are specific customer service components that every business should implement into their websites during this difficult time of COVID-19 spread:

1. Add Live Chat to your website

You can have a live chat platform on your website and choose how you would like to respond to customers.
The response options can include:

• live chat with your customer
• a feature that your customers click to leave a message
• a FAQ-based automatically generated response

2. Deploy a communication & collaboration platform (Microsoft Teams)

Teams is a chat-based collaboration tool that provides global and remote teams with the ability to work together and share information via a common space.

3. Update Frequently asked questions (FAQ)

You can create a FAQ page where your customers can go to find answers to questions your customers most often ask about your products, services or business information.

4. Add a Customer Request Contact Form

You can provide an online form that your customers can fill out if they didn’t find their questions in the FAQ page.
Make sure that you assign a staff member to respond promptly.

5. Update Contact Information

Make sure that you have your email address and telephone number for your business on every page of your website.

Get your Free Consultation

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

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Further to the new measures announced by the Cyprus Government, we would like to inform you that our Fidelity Shop is temporarily closed until the 13th of April 2020.

However our online shop will remain open and customer support is still available!

Order online and enjoy your time at home!

We work remotely

If you are interested in one of our services or need help our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

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Work Remotely and Stay Productive with Microsoft Teams

With the COVID-19  spreading across the world many of your employees started working remotely from home.

But how can your employess stay productive while working from home?

Fidelity team wants to help you meet this challenge!

We have the knoweledge and expertise of how you can make working from home productive and healthy using Microsoft Teams. 

Let’s see how you can achieve this.

What is the purpose of Microsoft Teams?

Teams is a chat-based collaboration tool that has been developed by Microsoft Corporation. It provides remote teams with the ability to work together and share information via a common space using features like document collaboration, one to one chat, team chat, video meetings, file storage and more.

Getting started with Microsoft Teams

When you move to remote work using Teams, the following key aspects will help you success: 

1. Set up your work area

Do not worry if you don’t have an office at home. You can still be productive while working from home. Teams is a virtual office that you can take it anywhere with you! Do not worry if you don’t have physical files or phone at home, you can save your documents directly in Teams, securely store files where the right people can access them and make calls and meetings fast and easy. 

2. Communicate

Using Teams you can easily communicate your working hours with your team mates so that they know when to reach you. You can also set a status message in Teams to share this information.

3. Online meetings

Moving your meetings to Teams you can create an online conference room. Participants have the option to turn on video and the face-to-face interaction  help everyone feel connected.

4. Record Meetings

You can also record meetings on Teams so some members can catch up later. The automatically generated transcript is also very useful when you are trying to remember information covered in a meeting you attended.

5. Bring your team together

Working remotely from home can feel isolating. Teams help the whole team to get together virtually. You can still maintain your regular team meetings or team lunches online. 

Get your Free Consultation

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

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New way of looking at “Working from Home“

Technological advances have opened the door to new ways of working, one of them is working from home. Nowadays work should be seen as “something that is done and not a place where one goes”. Telework, where feasible,  does allow supervision of employees, without falling into surveillance.

How is working remotely implemented?

Telework as a modality based on three fundamental aspects: labor flexibility, teamwork and the use of new technologies. It is a talent management model in which the employer offers the necessary tools for employees to carry out their tasks based on results.

How to work from home – 5 recommendations to implement working from home

To prevent the spread of COVID-19 the following recommendations can be taken into consideration to implement teleworking without affecting the results, productivity and most importantly, the health of the workers:

1. ESTABLISH KEY INDICATORS FOR COLLABORATORS

Work under individual and group goals that are measurable and visible to all team members.

Recommendation: OKRs (Objectives and Key Results) is a methodology created by exCEO Intel.

2. TECHNOLOGY IN YOUR FAVOR, WORK IN THE CLOUD

The use of cloud serves not only to have constant open communication channels, but also to optimize efforts with productivity tools hosted there. These tools that integrate with calendar, email and others.

Recommendation: tools like Asana, Slack, Google Docs, Monday, Jira and Office 365, among others.

3. PROPER WORK SPACE

Encouraging employees to design and create a suitable workspace in their homes, since having an ergonomic, clean, tidy and comfortable space will allow them to feel at home while the epidemic is under control.

4. CORPORATE VIRTUAL PRIVATE NETWORKS

VPNs are designed to be used by a subgroup of employees that need access to business applications (on premises Accounting, CRM, ERP and other software systems) apart from just data stored on portable or cloud locations.

5. OVERCOMMUNICATION

One of the biggest challenges of remote work is connecting with coworkers. Therefore, it is essential to constantly communicate to the rest of the team what is being worked on and coordinate. It is highly recommended to replace calls with video calls.

Recommendation: Zoom, Slack, Skype, Hangouts Meet and Microsoft Teams.

Get your Free Consultation

If you don’t know how to work from home or where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

Custom Built PC by Fidelity 

If you are looking for a custom built PC or gaming PC, then we are here to help.

We specialize in custom built PCs that are built  to meet your needs and offer you great value for money.

The best quality in Custom built PCs

You can customize your PC your way to make sure that your PC is unique.

Designing your custom built PC

The first thing you have to do its to choose what type of PC you would like to build, after that you are ready to start choosing your components.

You can choose what kind of case you would like and you can even add or remove the parts you need.

Each PC comes with 2 years warranty.

Our technicians have the necessary skills to custom build any type of PC whether it is for gaming or systems built for greater productivity in the office.

We promise you the best prices along with a high level of service.

Below there is a list of the main PC parts that you have to choose before starting building your computer.

1. Motherboard

The foundation of a computer! A motherboard, also known as the “main board,” is the central circuit hub that allows connection between all components and peripherals attached to the computer.

It also allows all the components such as CPU, graphics card, hard drive and the memory to receive power and communicate with one another.

The motherboard is the most important part in a computer, so choose carefully what type of motherboard you really need.

2. Power Supply

The Power supply is one of the most important components in a PC.

It powers up the whole system and without that the PC is incomplete.

The decision of buying a power supply depends on three major things: Power Output, efficiency, Manufacturer.

3. CPU

The CPU is the Central Processing Unit of the computer.

A computer’s CPU handles all the instructions it receives from hardware and software running on the computer.

CPU is the brain of the computer! Think carefully!

4. RAM

RAM is the main memory in a computer.

It is the temporary work-space where instructions are executed and data are processed.

The amount of RAM in your computer is obviously an important factor.

The more memory you have, the more ‘room’ there is in your computer for information and programs.

5. Hard Drive

The hard Drive is the primary storage device of the computer.

It is a non-removable device used for digital storage.

The most important characteristic of a hard drive is how much data the hard drive can store, referred to as the storage capacity.

6. Graphics Card (optional)

A graphics card allow you to add additional processing power to graphically intensive tasks like Gaming, 3D Visualization, Larger display environments and GPU (graphics processing unit) assisted computing.

How important is this to you?

Well, if you are able to use one of the chips that are included on the chip graphics processor, and if your graphics needs are low (general productivity) then it is very important at all.

But, if you need a chip or you want to do some of the things that GPUs are really good for, then it is become much more important.

7. Case

The computer case is another of the important computer components that cannot be overlooked.

A computer case is the enclosure that contains most of the components of a computer.

Not only does it cover your CPU, motherboard, and other essential elements, it also provides protection and aesthetics for what would otherwise be an open collection of sensitive parts.

So taking the time to choose the right case can go a long way toward ensuring that your custom designed computer has a long and efficient life.

If you really want to design your own custom PC you are at the right place.

Our technicians will give you as many advises as you need and help you choose the components that suit you best.

You dream it, we build it!

Get your Free Consultation

If you don’t know where to get started, need help with your custom built PC or just don’t have the time to do it, our experts can help you out.

Call us today on 7000 8111 , we would love to help!

Ways to improve your Home Wi-Fi

If your WiFi network isn’t performing up to your expectations, there are many things that you can do to improve the situation.

Here are 10 best ways to boost your home WiFi.

1. Choose the best place for your rooter

You should place your WiFi router roughly in the center of your house, so you have the best coverage possible throughout your home.

2. Keep your router up to date

Routers with old firmware perform worse than routers that are properly updated.

3. Get a stronger antenna

A new, powerful WiFi antenna is a great way to boost WiFi at home or office without buying a new router.

4. Buy a WiFi Extender

WiFi extenders take a WiFi signal, amplify it, and transmit it again.

5. Prevent WiFi Leeches

An encrypted, password-protected WiFi is a must in now a days.

You should encrypt your WiFi and protect it with a strong password that can’t be easily guessed.

You can also create a separate guest network and protect it with a different password and change the password often.

6. Consider a WiFi mesh system

Another way to get a strong WiFi signal across your home is to add in more access points, extend your primary router’s signal, string Ethernet cables around your house and go wired as much as possible.

Also a wireless mesh network system its a great way to extend your WiFi signal.

7. Buy a WiFi adapter for your old laptop

An easy way to get faster WiFi speeds is to buy an 802.11ac adapter that plugs into your laptop’s USB port.

8. Use the latest WiFi Technologies

The newest wireless technology, IEEE 802.11ac, offers superior download and upload speeds as well as improved range compared to older WiFi technologies.

9. Switch to 5GHz

The 5 GHz wireless frequency provides faster data rates at shorter distances and is typically much less busy than the 2.4 GHz wireless frequency.

10. Reboot your rooter

A simple reboot is often enough to considerably improve your WiFi speeds. A reboot clears the router’s memory and allows updates to install.

With these ten tips, you should have no problem boosting your WiFi network without buying a new router.

Get your Free Consultation

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 , we would love to help!

What is ERP and why is it important for my Business?

The term ERP may sound like a complex and cumbersome software system. It may be a bit like that, but today, even small and medium-sized businesses can use an ERP systems to reduce their operating costs, increase their revenue, and more generally manage all of their available resources.

ERP definition

The ERP acronym comes from the initials of Enterprise Resource Planning, which can be rephrased  as a “business planning system”. On the internet there are countless articles on ERP. However, the most prevalent definition is that ERP is a software system that is in charge of managing all of the business’s operations with the ultimate goal of increasing business performance (Wikipedia definition of ERP). This is achieved through the rational organization and utilization of company data and resources (human resources, material, financial resources, etc.)

ERP: Historical review

Since its inception in the 1990s, where ERP started by introducing accounting and human resources / payroll operations into a MRP (Manufacturing Resource Planning), it has evolved technologically at a rapid pace. Thus, modern ERPs have now incorporated other capabilities such as CRM, warehouse management (WMS), EDI, and Integrated Quality Management (IQM).

Many confuse ERP systems with commercial software packages. However, ERP is far more than an accounting management system.

The difference with them is that an ERP processes and exploits all business data, supporting all its functions, ranging from financial services and human resources management to supply chain and customer relationships.

All of the above is made possible through a single database that records all transactions and business data that are tracked in real-time (or virtually real) sometimes.

Briefly the benefits of ERP

An ERP solution helps a business to:

• Increase its revenue
• Improve its effectiveness by integrating various tasks (Finance & Accounting, Manufacturing, Supply Chain, Customer Relationship Management, Human Resources, BI / Reporting)
• Increase the productivity of its people by automating its processes
• Reduce its operating costs
• Enhance the security of its business data
• Draw and exploit information from different parts of the company

What does an ERP system involve?

In essence, an ERP system consists of individual embedded applications (known as modules), which the company uses to gather, store, manage and, ultimately, interpret data for many (ideally all) of its activities. Some of the modules of an ERP system are:

• Commercial management
• Financial management
• Revenue-Expenses
• General Accounting
• Fixed Assets Management
• Warehouse management
• Human Resources Management (HRM)
• Payroll Distribution
• Management Supply
• Chain Management
• Customer Relationship Management (CRM)
• Retail Management Product Design
• Production Management
• Managing Services
• Financial Accounting
• Sales & Marketing
• Invoicing

This structure offers a lot of flexibility in an ERP solution, since the solution itself is customized each time according to your needs.

For example, a store that only sells products can only install modules that concern it, such as accounting, warehouse management and orders. On the other hand, a factory also needs production, raw materials and suppliers.

Indeed, it is important to emphasize that each company differs in its functions from one another, even if they belong to the same industry. The ability of a well-designed ERP – such as SoftOne – to adapt to the customer’s needs, and without much time and cost, is an advantage that can make a difference when properly implemented and deployed.

In addition, a properly designed ERP should be able to meet the company’s future needs. In the same way and with the same ease, additional modules could be enabled in the future.

Get your Free Consultation

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 , we would love to help!

How can i get Netflix in Cyprus

Netflix 

Netflix is a streaming service that allows you to watch a variety of award-winning TV shows, movies, documentaries and more on many internet-connected devices.

With Netflix, you can enjoy unlimited viewing of movies/series without having to watch a single commercial. There’s always something new to discover, and more TV shows and movies are added every month!

Netflix Cyprus

Netflix is now available in Cyprus!! All you need is a device with the Netflix app!

How can I watch Netflix on my TV?

The Netflix app is available on many Smart TVs, game consoles, streaming media players, set-top boxes, and Blu-ray players.

2022 Netflix Recommended TVs

Only select models have met the criteria and can carry the Netflix Recommended TV logo in 2022.

• 2022 SONY Android TVs

Get your Free Consultation

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Read More on Wikipedia or Contact Us for Support

Call us today on 7000 8111 , we would love to help!