AG & G Luxury Homes: Digital Transformation
The Scope of Work
AG & G contacted Fidelity Technology Solutions to discuss their digital infrastructure to explore ways of streaming lining their processes and internal communications. A complete digital transformation to include:
▪ Review current email accounts and setup Corporate Office 365 Platform.
▪ Review current e-drive structure and setup One Drive.
▪ Review current website layout and content to address the SEO issues
▪ CRM design and implementation .
The Approach and Service Provided
Since 1978, A.G. & G. Luxury Homes LTD has been serving prospective buyers interested in making Cyprus their home. A family run business with highest level of commitment, responsibility and initiative to meet all of their obligations and provide outstanding customer satisfaction.
Fidelity in conjunction with AG&G management team began the Digital Transformation Project.
Summary
The digital transformation consisted of the following:
Website
- Backup and migration of current website to new hosting platform
- Layout and content changed
- SEO corporate policies reviewed and goals set
- Website SEO and Maintenance implemented
Emails
- Reviewed all current email accounts
- Setup Corporate Office 365 Platform including Outlook 365, Teams, OneDrive, Sharepoint, etc
- Setup up email Client on each user PC and mobile device
OneDrive
- Reviewed existing e-drive and recreated structure on OneDrive.
- Uploaded all content
- Setup users with pre-defined criteria
CRM
- Identified all areas of the business that involved the customer
- Identified the business processes to manage the interactions with the customer
- Developed and implemented the CRM technology
- Trained key users
