Downtown Park: Turnkey Technology Project
The Scope of Work
When the team from Downtown Park approached us to work with them on their new project, they knew they would be working with a team of professionals that could provide a turn key solution to cover all their technology needs from Website, Telephony to TV & Satellite, WIFI and all the software requirements to enable their business to function seamlessly.
The Fidelity team started the project with Sam and Alex and their team at the design and planning stage which enabled the IT Infrastructure to be incorporated within the engineering plans.
Downtown Park consists of 3 blocks with 34 distinctively designed luxurious apartments for the perfect holiday retreat.
The scope of work for Downtown Park included:
- Design & Development of Hosted Website with booking facility
- Server Installation & Configuration with IT Infrastructure for all three blocks
- Work Stations & Printers for staff and management
- Cloud Software Installation & Setup ( Microsoft 365 & Eset Antivirus)
- Internal Network & High Speed WIFI - Indoor and Outdoor
- IP Telephony
- Installation of TV's with IP TV and Satellite
- OCG (Optimised Communication Gateway) System & Digital Signage
- Gaming Area
Platforms:Office 365, OCG System, LG Super Sign
Brands:LG,HP, Grandstream, Unifi, Netpro, Vogel
The Approach and Service Provided
DOWNTOWN PARK is a remarkable new project consisting of 3 outstanding buildings housing luxurious holiday apartments.
Fidelity provided 1st, 2nd and 3rd line support via a team of IT professionals.
Fidelity worked to deploy Downtown administration building IP Telephony, WiFi (Indoor/Outdoor) and website which were all rolled out ahead of the apartments enabling Downtown to integrate the businesses and all employees more effectively. The remaining elements of the project were completed in advance of the opening deadline.
Although the initial project is completed Fidelity regularly advises and assists the Downtown Management Group on the best way to leverage the installed technology to add long term value.
The Downtown Park Management team also saw the importance of continuous support and enrolled in one of our maintenance plans, now Fidelity Technology Solutions is responsible for the support of Downtown Park IT systems, working closely with the management to manage, maintain and monitor their IT systems.
Downtown’s continued investment in IT ensures they can be up and running 24/7 365 D/Y and that their systems remain scalable with the business. This means it can be continuously built upon with the help of Fidelity, ensuring a more agile approach to technology in the long term.
Fidelity continues to work with the management on a consultancy basis for other projects, advising them of how technology can be implemented within the Group and used as a growth enabler.
The relationship has been such a success because both businesses share a people-centric approach driven by strategic insights and pride themselves on longstanding relationships.
Visit Downtown Park Website