COVID19 Customer Information

Fidelity Measures associated with Covid19

Further to the new measures announced by the government, our business has been allowed to re-open.

We will be following the recommended guidelines to keep our employees and customers safe.

 

Fidelity Measures associated with Covid19

We are taking the following precautions with our employees:

  • All employees will have their temperature taken before entering the building.
  • All employees on the frontline are required to have a face mask.
  • Assigned Personnel will sanitise and disinfect shared services frequently.

We encourage our customers to:

  • Wear masks or facial coverings.
  • Wash/sanitise their hands before coming to the store.
  • Stay at home if you are feeling sick.

We ensure that employees and customers maintain distance:

  • We have been placed decals on the floor to direct traffic flow.
  • We limit the number of customers in at a time.
  • We do not allow customers to use shared common areas.

We are carefully monitoring the situation. The most important thing is to make sure we conduct business in a safe environment.

Contact Us

If you have specific questions not addressed here please do not hesitate to contact us.

Call us today on 7000 8111 or Contact Us, we would love to help!

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Online Meetings

Online Meetings

With the spread of  COVID-19 most of the companies around the world try to work remotely by learning new ways to keep their employees, company partners and customers connected.

Without being able to meet them in person, companies need to adjust new approaches like onlne customer meetings or online employee training calls.

But how can they make online meetings and calls as effective as in person?

Fidelity Team has the answer!!  By using some powerful tools like Microsoft Teams Meetings, Microsoft 365 live events, LinkedIn Live and PowerPoint Live (coming soon) you can make your meetings virtually effective.

Let’s see each of these tools and their capabilities:

online meetings fidelity technology solutions

1. Microsoft Teams Meetings

Microsoft Teams is great for meetings with 250 or less attendees.

  • You can meet from anywhere, collaborate on documents in real time or screen-share,
  • The meeting orginizer can send a note or even post a short video clip within the meeting chat window prior to the meeting to share his preparatory thoughts.
  • You can use the Whiteboard app to bring ideas to life.
  • If someone can’t attend the meeting, other attendees can record it so he can catch up later. 

2.Microsoft 365 live events

Microsoft 365 live events is great for meetings more than 250 people and up to 10 000.

  • It is not a standalone product.
    Microsoft 365 Live Events is a set of capabilities that allow you to do “broadcast-style” video presentations, both live and on-demand.
  • For live events you can use webcams and screen-sharing for informal presentations and opt for quality professional  formal events.
  • You can use Teams, Yammer, or Stream to host and deliver yout live events.

3.LinkedIn Live

LinkedIn Live is great if you want to engage LinkedIn members in real time. 

  • You can broadcast keynote speeches, panels, news and announcements to your LinkedIn page followers and engage even more LinkedIn members with the replay. 

4.PowerPoint Live presentations

PowerPoint Live in PowerPoint for the web is coming soon.This new feature will allow you to conduct trainings and engage audiences in new ways.

  • Presenters will be able to share slides. 
  • Using a QR code or short link, presentation viewers can join and follow along with live subtitles in more than 60 languages on their personal devices. 
  • This new feture will also include live reactions and a participant survey.
Get your Free Consultation

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

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How to Support Your Customers Online

Digital Support for Your Customers

With the spread of  COVID-19 we all try to reduce or avoid contacts in-person as much as we can.
Fidelity team can help you find ways of how you can serve your customers through your website.

Below you can find some options of how you can offer a Digital Support for your customers.

Digital Support Essentials
There are specific customer service components that every business should implement into their websites during this difficult time of COVID-19 spread:

digital support for your customers fidelity technology solutions cyprus

1. Add Live Chat to your website

You can have a live chat platform on your website and choose how you would like to respond to customers.
The response options can include:

  • live chat with your customer
  • a feature that your customer click to leave a message
  • a FAQ-based automatically generated response

2. Deploy a communication & collaboration platform (Microsoft Teams)

Teams is a chat-based collaboration tool that provides global and remote teams with the ability to work together and share information via a common space.

3. Update Frequently asked questions (FAQ)

You can create a FAQ page where your customers can go to find answers to questions your customers most often ask about your products, services or business information.

4. Add a Customer Request Contact Form

You can provide an online form that your customers can fill out if they didn’t find their questions in the FAQ page.
Make sure that you assign a staff member to respond promptly.

5. Update Contact Information

Make sure that you have your email address and telephone number for your business on every page of your website.

Get your Free Consultation

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

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Announcement regarding Coronavirus – COVID19

Further to the new measures announced by the Cyprus Government, we would like to inform you that our Fidelity Shop is temporarily closed until the 13th of April 2020.

However our online shop will remain open and customer support is still available!

Order online and enjoy your time at home!

 

STAY HOME Fidelity (1)

We work remotely

If you are interested in one of our services or need help our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

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Microsoft Teams – Stay productive while working from home

Work Remotely and Stay Productive with Microsoft Teams

With the COVID-19  spreading across the world many of your employees started working remotely from home.

But how can your employess stay productive while working from home?

Fidelity team wants to help you meet this challenge!

We have the knoweledge and expertise of how you can make working from home productive and healthy using Microsoft Teams. 

Let’s see how you can achieve this.

What is the purpose of Microsoft Teams?

Teams is a chat-based collaboration tool that has been developed by Microsoft Corporation. It provides remote teams with the ability to work together and share information via a common space using features like document collaboration, one to one chat, team chat, video meetings, file storage and more.

Microsoft teams by Fidelity Technology Solutions in Cyprus
Getting started with Microsoft Teams

When you move to remote work using Teams, the following key aspects will help you success: 

1. Set up your work area

Do not worry if you don’t have an office at home. You can still be productive while working from home. Teams is a virtual office that you can take it anywhere with you! Do not worry if you don’t have physical files or phone at home, you can save your documents directly in Teams, securely store files where the right people can access them and make calls and meetings fast and easy. 

2. Communicate

Using Teams you can easily communicate your working hours with your team mates so that they know when to reach you. You can also set a status message in Teams to share this information.

3. Online meetings

Moving your meetings to Teams you can create an online conference room. Participants have the option to turn on video and the face-to-face interaction  help everyone feel connected.

4. Record Meetings

You can also record meetings on Teams so some members can catch up later. The automatically generated transcript is also very useful when you are trying to remember information covered in a meeting you attended.

5. Bring your team together

Working remotely from home can feel isolating. Teams help the whole team to get together virtually. You can still maintain your regular team meetings or team lunches online. 

Get your Free Consultation

If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!

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How to Work from Home to Prevent Coronavirus Spread

New way of looking at “Working from Home

Technological advances have opened the door to new ways of working, one of them is working from home. Nowadays work should be seen as “something that is done and not a place where one goes”. Telework, where feasible,  does allow supervision of employees, without falling into surveillance.

 

How it implement work remotely?

Telework as a modality based on three fundamental aspects: labor flexibility, teamwork and the use of new technologies. It is a talent management model in which the employer offers the necessary tools for employees to carry out their tasks based on results.

teleworking and teleconferencing for business
How to work from home – 5 recommendations to implement working from home

To prevent the spread of COVID-19 the following recommendations can be taken into consideration to implement teleworking without affecting the results, productivity and most importantly, the health of the workers:

1. ESTABLISH KEY INDICATORS FOR COLLABORATORS

Work under individual and group goals that are measurable and visible to all team members.

Recommendation: OKRs (Objectives and Key Results) is a methodology created by exCEO Intel.

2. TECHNOLOGY IN YOUR FAVOR, WORK IN THE CLOUD

The use of cloud serves not only to have constant open communication channels, but also to optimize efforts with productivity tools hosted there. These tools that integrate with calendar, email and others.

Recommendation: tools like Asana, Slack, Google Docs, Monday, Jira and Office 365, among others.

3. PROPER WORK SPACE

Encouraging employees to design and create a suitable workspace in their homes, since having an ergonomic, clean, tidy and comfortable space will allow them to feel at home while the epidemic is under control.

4. CORPORATE VIRTUAL PRIVATE NETWORKS

VPNs are designed to be used by a subgroup of employees that need access to business applications (on premises Accounting, CRM, ERP and other software systems) apart from just data stored on portable or cloud locations.

5. OVERCOMMUNICATION

One of the biggest challenges of remote work is connecting with coworkers. Therefore, it is essential to constantly communicate to the rest of the team what is being worked on and coordinate. It is highly recommended to replace calls with video calls.

Recommendation: Zoom, Slack, Skype, Hangouts Meet and Microsoft Teams.

Get your Free Consultation

If you don’t know how to work from home or where to get started, need help or just don’t have the time to to it, our experts can help you out.

Call us today on 7000 8111 or Contact Us, we would love to help!