Artificial Intelligence

Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems. At its simplest form, artificial intelligence is the ability for a computer to think and learn. It works by combining large amounts of data with fast, iterative processing and intelligent algorithms, allowing software to learn automatically, from patterns or features in the data. Al can help organizations make faster and more informed decisions. This can be particularly valuable in high-stakes environment, where decisions must be made quickly and accurately to prevent costly errors or save lives.

Al programming focuses on mentally skills that include the following:

• Learning. This aspect focuses on acquiring data and creating rules for how to turn it into actionable information. The algorithms provide computing devices with step-by-step instructions for how to complete a specific task.
• Reasoning. This aspect focuses on choosing the right algorithm to reach a desire outcome.
• Self-correction. This aspect is designed to continually fine-tune algorithms and ensure they provide the most accurate results possible.
• Creativity. This aspect uses neural networks, rules-based systems, statistical methods and other Al techniques to generate new images, new text, new music and new ideas.

Al can be categorized into four types, beginning with the task-specific intelligent systems in wide use today and progressing to sentient systems, which do not yet exist. The categories are as follows.

• Type 1: Reactive machines. They have no memory and are task specific.
• Type 2: Limited Memories. They have memory, so they can use past experiences to inform future decisions.
• Type 3: Theory of mind. Theory of mind is a psychology term. It means the system would have the social intelligence to understand emotions.
• Type 4: Self-awareness. They have the sense of self, which gives them consciousness. Machines with self-awareness understand their own current state.

In daily life they are used in medicine, transportation, science, education, the military, surveillance, finance, retail, customer service and manufacturing. It can be used to handle also routine tasks like performance, campaign reports, and much more. Build-in smart assistants on our phones like Siri, Alexa, and Google Assistant are the more obvious examples of Artificial Intelligence that most of us aware of and use.

In summary, the goal of Al is to provide software that can reason on input and explain on output. Al will provide human-like interactions with software and offer decision support for specific tasks, but it’s not a replacement for humans.

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Related Products & Services

Online Meetings

With the spread of  COVID-19 most of the companies around the world try to work remotely by learning new ways to keep their employees, company partners and customers connected.

Without being able to meet them in person, companies need to adjust new approaches like onlne customer meetings or online employee training calls.

But how can they make online meetings and calls as effective as in person?

Fidelity Team has the answer!!  By using some powerful tools like Microsoft Teams Meetings, Microsoft 365 live events, LinkedIn Live and PowerPoint Live (coming soon) you can make your meetings virtually effective.

Let’s see each of these tools and their capabilities:

1. Microsoft Teams Meetings

Microsoft Teams is great for meetings with 250 or less attendees.

• You can meet from anywhere, collaborate on documents in real time or screen-share,
• The meeting organizer can send a note or even post a short video clip within the meeting chat window prior to the meeting to share his preparatory thoughts.
• You can use the Whiteboard app to bring ideas to life.
• If someone can’t attend the meeting, other attendees can record it so he can catch up later. 

2.Microsoft 365 live events

Microsoft 365 live events is great for meetings more than 250 people and up to 10 000.

• It is not a standalone product.
  Microsoft 365 Live Events is a set of capabilities that allow you to do “broadcast-style” video presentations, both live and on-demand.
• For live events you can use webcams and screen-sharing for informal presentations and opt for quality professional  formal events.
• You can use Teams, Yammer, or Stream to host and deliver yout live events.

3.LinkedIn Live

LinkedIn Live is great if you want to engage LinkedIn members in real time. 

• You can broadcast keynote speeches, panels, news and announcements to your LinkedIn page followers and engage even more LinkedIn members with the replay. 

4.PowerPoint Live presentations

PowerPoint Live in PowerPoint for the web is coming soon.This new feature will allow you to conduct trainings and engage audiences in new ways.

• Presenters will be able to share slides. 
• Using a QR code or short link, presentation viewers can join and follow along with live subtitles in more than 60 languages on their personal devices. 
• This new feture will also include live reactions and a participant survey.
  

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Digital Support for Your Customers

With the spread of  COVID-19 we all try to reduce or avoid contacts in-person as much as we can.
Fidelity team can help you find ways of how you can serve your customers through your website.

Below you can find some options of how you can offer a Digital Support for your customers.

Digital Support Essentials
There are specific customer service components that every business should implement into their websites during this difficult time of COVID-19 spread:

1. Add Live Chat to your website

You can have a live chat platform on your website and choose how you would like to respond to customers.
The response options can include:

• live chat with your customer
• a feature that your customers click to leave a message
• a FAQ-based automatically generated response

2. Deploy a communication & collaboration platform (Microsoft Teams)

Teams is a chat-based collaboration tool that provides global and remote teams with the ability to work together and share information via a common space.

3. Update Frequently asked questions (FAQ)

You can create a FAQ page where your customers can go to find answers to questions your customers most often ask about your products, services or business information.

4. Add a Customer Request Contact Form

You can provide an online form that your customers can fill out if they didn’t find their questions in the FAQ page.
Make sure that you assign a staff member to respond promptly.

5. Update Contact Information

Make sure that you have your email address and telephone number for your business on every page of your website.

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Work Remotely and Stay Productive with Microsoft Teams

With the COVID-19  spreading across the world many of your employees started working remotely from home.

But how can your employess stay productive while working from home?

Fidelity team wants to help you meet this challenge!

We have the knoweledge and expertise of how you can make working from home productive and healthy using Microsoft Teams. 

Let’s see how you can achieve this.

What is the purpose of Microsoft Teams?

Teams is a chat-based collaboration tool that has been developed by Microsoft Corporation. It provides remote teams with the ability to work together and share information via a common space using features like document collaboration, one to one chat, team chat, video meetings, file storage and more.

Getting started with Microsoft Teams

When you move to remote work using Teams, the following key aspects will help you success: 

1. Set up your work area

Do not worry if you don’t have an office at home. You can still be productive while working from home. Teams is a virtual office that you can take it anywhere with you! Do not worry if you don’t have physical files or phone at home, you can save your documents directly in Teams, securely store files where the right people can access them and make calls and meetings fast and easy. 

2. Communicate

Using Teams you can easily communicate your working hours with your team mates so that they know when to reach you. You can also set a status message in Teams to share this information.

3. Online meetings

Moving your meetings to Teams you can create an online conference room. Participants have the option to turn on video and the face-to-face interaction  help everyone feel connected.

4. Record Meetings

You can also record meetings on Teams so some members can catch up later. The automatically generated transcript is also very useful when you are trying to remember information covered in a meeting you attended.

5. Bring your team together

Working remotely from home can feel isolating. Teams help the whole team to get together virtually. You can still maintain your regular team meetings or team lunches online. 

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If you don’t know where to get started, need help or just don’t have the time to to it, our experts can help you out.

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